CAPE FEAR JANITORIAL SUPPLY COMPANY

​Policies

PRICING

  • We strive to keep our prices as low as competitive as possible. However, due to unexpected increases and human errors, published prices are subject to change without notice. Merchandise will be invoiced at prevailing prices at time of shipment.
  • Large volume quotes are also available.
  • Sales tax will be charged in states where it is applicable

TERMS

  • ​Our terms are Net 30 days for customers with approved credit. (Local Accounts Only). We do require a minimum of $50.00 per month in purchases to maintain an open account. Monthly statements are sent as a reminder only, All invoices are to be paid within 30 days of date of invoice. Pick up delays will count as time elapsed. 
  • There will be a service charge for all returned checks.​

CREDIT CARDS

  • Cape Fear Janitorial Supply accepts Visa, MasterCard, Discover, and American Express. If you desire, we can keep your card information on file so your orders are automatically paid as they are shipped or as they are due.

MINIMUM ORDER​​

  • Our minimum order is $75.00 (before freight or taxes). Any order not meeting this minimum will be automatically billed a $5.00 "Small Order Processing Charge".

FREIGHT

  • All of town invoices will include shipping and handling. Cape Fear Janitorial Supply will ship the order by carrier of their choice due to weight restrictions, unless requested otherwise.

SHIPPING / PICK-UPS

  • All orders are processed and shipped the same day, if placed before 1:00 pm east coast time. Pick-ups are available in 1 business hour. We also provide Next Day or Second Day Air Service through UPS if requested.

DAMAGE CLAIMS

  • All damage claims must be notified within 3 days. When reporting damage, be sure to hold all packing materials for inspection, along with receipt.

SHORTAGES

  • Any shortages must be called in to our Customer Service Department within 3 days of receipt.

RETURNS

  • No merchandise is to be returned without first obtaining a Return Authorization Number from Cape Fear Janitorial Supply Janitorial Co
  • Any authorized return must be carefully packed and be in an unmarked, saleable condition to be accepted.
  • No refund or exchange on chemicals products that seal has been broken, or on Floor Finish and Sealers. No refunds on any goods after 30 days.​ 15 % restocking fee on all returned goods.

BACKORDERS

  • We can "backorder" an out of stock item for shipment at a later date,or you can be a "No Backorder Customer" and you can reorder the item on your next order. Let us know which is more convenient for you.

SPECIAL ORDERS

  • Cape Fear Janitorial Supply will gladly order an item for you that we do not stock. These items will be ordered for you on a non-cancelable, non-returnable basis only.

TOLL FREE: (800) 810-5892